Frequently Asked Questions

You must login with the username and password we have on file for you. If you do not have this login please contact our office at isa@isa-arbor.com.

If I apply for my membership online right now, how long before I may recieve member pricing in the web store?

Membership applications are usually processed within 1-2 business days. Once your membership is processed you may contact us at isa@isa-arbor.com to receive your username and password. You may then use this login to receive member pricing in the web store.

How will my order be shipped?

All orders are shipped by UPS Ground. (No PO Boxes please) Express shipping is available, next day, 2nd day, or third day

Is there a cutoff time for express orders?

Express orders processed after 2pm (CST) will ship the following business day.

How long will it take my order to be delivered?

Orders are usually processed within 1 business day of receipt. Your order will then be delivered by ground shipping within 5-7 business days.

What if I live in Alaska, Hawaii, Puerto Rico or outside the United States, will my order ship by UPS?

Yes.

Frequently Asked Questions For Introduction to Arboriculture CD Series

Will this CD run on a PC or a Macintosh?
It will only run on a PC.

What computer requirements will I need to run the CD training program?

What if the program doesn’t autostart when I insert the CD into the computer?
Place the CD into your CD-ROM drive. Locate the .exe file and double-click to launch the program.

Are there CEUs (Continuing Education Units) available with this CD series?
Yes, each CD offers CEU credits. To receive your credits you must take the quiz and have an 80% pass rate. You may then print the certificate and mail it to ISA. Or if you have an internet connection at the end of each quiz you may submit your answers directly to ISA’s Certification Department.

How can I get other titles in the series?
View our other titles here.